Privacy Policy
Last updated: 27.05.2026
This Privacy Policy explains how Depersonalization Help, a website operated by Jarmo Liukanen (“I,” “me,” or “my”), collects, uses, and protects personal data through depersonalizationhelp.com.
This website provides and sells a digital educational self-help product consisting of a recovery manual and crash course video.
1. Data Controller
The data controller for this website is:
Jarmo Liukanen
Operating website: depersonalizationhelp.com
Email: support@depersonalizationhelp.com
2. Personal Data I Collect
I may collect the following personal data when you use this website, purchase the product, create an account, or contact me.
Account and purchase information
This may include your name, email address, account details, order information, purchase history, and product access status.
Payment information
Payments are processed by third-party payment providers, such as Stripe. I do not store full payment card details on my own systems.
Communication information
If you contact me by email, contact form, or support request, I may collect the information you choose to send, including your name, email address, and message content.
Technical and website usage information
This may include your IP address, browser type, device information, pages visited, referral source, approximate location, timestamps, and similar technical data.
Marketing information
If you subscribe to emails or updates, I may collect your email address and information about your email preferences.
Cookie and tracking information
This website may use cookies or similar technologies for website functionality, analytics, embedded content, and, where enabled, advertising or marketing measurement.
3. How I Use Personal Data
I use personal data for the following purposes:
to process purchases and payments;
to create and manage customer access to the digital product;
to provide access to the recovery manual and crash course video;
to send order confirmations, access details, and account-related messages;
to respond to questions, support requests, or other communications;
to maintain website security and prevent misuse;
to improve the website, product, and customer experience;
to send marketing emails if you have subscribed;
to keep records required for tax, accounting, consumer protection, or legal purposes.
4. Legal Bases for Processing
I process personal data under the following legal bases:
Performance of a contract
When processing is necessary to sell and deliver the digital product, provide account access, process orders, and respond to purchase-related support requests.
Legal obligation
When processing is necessary to comply with accounting, tax, consumer protection, or other legal obligations.
Legitimate interests
When processing is necessary to operate, secure, improve, and protect the website and product, provided your rights and interests do not override those interests.
Consent
When you consent to optional cookies, tracking technologies, or marketing emails where consent is required.
5. Service Providers
I may use trusted third-party service providers to operate the website, process payments, deliver the product, host video content, send emails, analyse website performance, and manage customer support.
These may include:
website platform and hosting providers, such as Squarespace;
payment processors, such as Stripe;
video hosting providers, such as Vimeo;
email and customer communication providers;
analytics and website performance tools;
accounting, legal, tax, or compliance service providers where necessary.
These service providers may process personal data only as needed to provide their services or as required under their own legal obligations.
6. International Data Transfers
Some service providers may process personal data outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, appropriate safeguards are used where required by law, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.
7. How Long Personal Data Is Kept
I keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
In general:
account and purchase data is kept for as long as needed to provide product access, support, and legal records;
accounting and tax-related records are kept for the legally required retention period;
support communications are kept for as long as reasonably necessary to handle the request and maintain records;
marketing data is kept until you unsubscribe or withdraw consent;
analytics and cookie data is kept according to the retention settings of the relevant tools.
8. Health-Related Information
This website and product concern depersonalization and derealization from an educational self-help perspective.
I do not require you to provide medical records, diagnosis information, or health history to purchase the product.
If you voluntarily send health-related information in an email, form, or support request, I will use it only to understand and respond to your message. I do not provide medical diagnosis, psychological treatment, or individual medical advice through this website.
9. Marketing Emails
If you subscribe to emails, I may send you educational content, product updates, or related information.
You can unsubscribe at any time by using the unsubscribe link in the email or by contacting me directly at support@depersonalizationhelp.com.
10. Cookies
This website may use cookies and similar technologies to:
make the website function correctly;
remember preferences;
measure website traffic and performance;
support embedded video content;
improve website functionality;
support analytics or advertising measurement, where enabled.
Where required by law, optional cookies are used only with your consent.
You can control cookies through your browser settings or through any cookie settings tool available on the website.
11. Your Rights
Under applicable data protection law, you may have the right to:
request access to your personal data;
request correction of inaccurate personal data;
request deletion of your personal data;
request restriction of processing;
object to processing based on legitimate interests;
request data portability;
withdraw consent where processing is based on consent;
lodge a complaint with a data protection authority.
To exercise your rights, contact me at: support@depersonalizationhelp.com.
You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate, the Estonian data protection supervisory authority.
Website: aki.ee
Email: info@aki.ee
12. Security
I use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, online service, or electronic transmission is completely secure. Absolute security cannot be guaranteed.
13. Children
This website and product are intended for adults.
I do not knowingly collect personal data from children. If you believe that a child has provided personal data through this website, contact me so that appropriate steps can be taken.
14. Changes to This Privacy Policy
I may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date. Material changes may be communicated by email or through the website where appropriate.
15. Contact
For privacy questions, requests, or concerns, contact:
Jarmo Liukanen
Website: depersonalizationhelp.com
Email: support@depersonalizationhelp.com