Terms of Sale
Last updated: 27.06.2026
These Terms of Sale apply to purchases made through depersonalizationhelp.com.
By purchasing the digital product, you agree to these Terms.
1. Seller
Depersonalization Help is a trading name and website operated by Jarmo Liukanen.
Email: support@depersonalizationhelp.com
Website: depersonalizationhelp.com
2. Product
The product sold through this website is a digital educational self-help program related to depersonalization and derealization.
The product may include:
a digital recovery manual;
a crash course video;
related digital resources, tools, or supporting materials;
access to a private product access area.
The product is delivered digitally. No physical product is shipped.
3. Educational Purpose and Medical Disclaimer
The product is provided for educational and informational purposes only.
It is not medical advice, psychological advice, diagnosis, treatment, psychotherapy, counselling, or crisis support. It is not a substitute for working with a qualified healthcare professional.
Individual experiences and outcomes vary. No specific result, recovery timeline, symptom reduction, or personal outcome is guaranteed.
If you have medical or mental health concerns, you should consult a qualified healthcare professional. If you are in crisis, feel unsafe, or may harm yourself or others, contact emergency services or a crisis support service immediately.
4. Purchase and Payment
Prices are shown on the website before purchase. The total price, including any applicable taxes or charges, is shown before you complete the order.
Payment is processed through a third-party payment provider, such as Stripe. By purchasing, you agree to provide accurate payment and account information.
Access to the product is provided only after successful payment.
5. Digital Access and Technical Requirements
After purchase, you will receive digital access to the product through the website, account area, email, or another digital delivery method.
You are responsible for providing a correct email address and maintaining access to your account.
The product requires internet access, a modern browser, the ability to view PDF files, and the ability to stream video.
6. Immediate Access and Right of Withdrawal
This product is digital content supplied immediately after purchase.
Before completing the purchase, you may be asked to confirm that you agree to receive immediate access to the digital content and acknowledge that you lose your 14-day right of withdrawal once access begins.
Once digital access has begun after this consent and acknowledgement, the purchase is generally non-refundable, except where required by law.
This does not affect any mandatory consumer rights that cannot be excluded by law, including rights related to defective, inaccessible, or incorrectly described digital content.
7. Refunds
Because the product is digital and access is provided immediately, purchases are generally non-refundable once access has begun, provided that you have agreed to immediate access and acknowledged the loss of the withdrawal right where required by law.
Refunds may be considered where:
duplicate payment was made;
access was not provided because of a technical issue that cannot be resolved;
the product was materially different from how it was described on the website;
a refund is required by applicable consumer law.
To request help with an order or refund issue, contact:
support@depersonalizationhelp.com
8. Personal Use License
Your purchase gives you a personal, non-exclusive, non-transferable license to access and use the product for your own personal use.
You may not:
share, sell, copy, upload, publish, distribute, or resell the product;
give access to another person;
reproduce the manual, video, or supporting materials for commercial use;
use the product materials to create a competing product;
remove copyright notices or ownership information.
All intellectual property rights remain with the author unless otherwise stated.
9. Account Access
If the product is accessed through a member area or account, you are responsible for keeping your login details secure.
You must not share your login details with others.
Access may be suspended or removed if there is evidence of misuse, unauthorized sharing, payment fraud, or violation of these Terms.
10. Product Updates and Availability
The product may be updated, revised, expanded, or improved over time.
Reasonable efforts are made to keep the product available, but uninterrupted access is not guaranteed. Temporary interruptions may occur because of maintenance, technical issues, platform changes, or third-party service outages.
If access is materially disrupted, you can contact:
support@depersonalizationhelp.com
11. Third-Party Services
The website and product may rely on third-party services, including website hosting, payment processing, video hosting, analytics, and email systems.
These third-party services may have their own terms, privacy policies, and technical requirements.
12. Limitation of Liability
To the maximum extent permitted by law, Depersonalization Help and Jarmo Liukanen are not liable for indirect, incidental, consequential, or special damages arising from your use of the product or website.
Nothing in these Terms excludes liability where it cannot legally be excluded.
13. Consumer Rights
Nothing in these Terms limits any mandatory consumer rights that apply under Estonian or EU law.
If any part of these Terms conflicts with mandatory consumer protection law, the mandatory legal rule will apply.
14. Contact and Complaints
For questions, access issues, complaints, or refund requests, contact:
support@depersonalizationhelp.com
Please include your name, purchase email, order details, and a clear description of the issue.
15. Changes to These Terms
These Terms may be updated from time to time.
The version that applies to your purchase is the version available on the website at the time of purchase, unless a later change is required by law or benefits you.
16. Governing Law
These Terms are governed by the laws of Estonia.
If you are a consumer in the European Union, you may also have mandatory consumer rights under the laws of your country of residence. Nothing in these Terms removes those rights.